Terms & Conditions

Welcome to KAGARU Pearls & Fashion Jewellery.

These Terms & Conditions ("Terms") govern your access to and use of  https://kagaru.in/   and your purchase of products from KAGARU through the Website.

By accessing, browsing or using the Website, or by placing an order, you agree to these Terms. Please read them carefully before using the Website or making a purchase.

  1. USE OF THE WEBSITE

By accessing and using the Website, you represent and warrant that:

  You are legally capable of entering into a binding agreement under applicable law.
  The information you provide to KAGARU is accurate and complete.
  You will use the Website only for lawful purposes.
  You will not use the Website in any manner that could damage, disable, overburden or impair the Website or interfere with another person's use of it.

KAGARU reserves the right to restrict, suspend or terminate access to the Website where reasonably necessary, including in cases of suspected misuse, fraud or violation of these Terms.

  2. PRODUCTS AND PRODUCT INFORMATION

KAGARU offers fashion jewellery and related products through the Website.

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, prices and other product information displayed on the Website are accurate.

However, certain variations may occur due to:

 Lighting and photography
 Individual screen or device settings
 Manufacturing or finishing variations
 Differences in the appearance of materials

Product images are provided for reference and the actual product may have minor visual differences that do not materially affect the product.

KAGARU reserves the right to correct product information, pricing, availability and other Website information at any time.

  3. PRODUCT AVAILABILITY

All products displayed on the Website are subject to availability.

We may:

 Limit the quantity available for purchase
 Remove a product from the Website
 Change product specifications
 Change prices
 Discontinue products
 Cancel an order where a product is unavailable

If an ordered product becomes unavailable after purchase, KAGARU may contact you regarding the order and provide an appropriate resolution, including a refund where applicable.

  4. PRICES

All prices displayed on the Website are generally in Indian Rupees (₹).

Prices may change from time to time without prior notice.

The applicable price for a product is generally the price displayed at the time the order is placed, subject to obvious pricing or technical errors.

Any applicable shipping charges, taxes or other charges will be displayed during checkout where applicable.

Promotional prices and discounts may be subject to additional terms and conditions.

   5. ORDERS

When you place an order through the Website, you are making a request to purchase the selected products.

After an order is placed, you may receive an order confirmation by email, SMS, WhatsApp or another available communication channel.

An order confirmation does not necessarily mean that KAGARU has accepted the order in every circumstance.

KAGARU may cancel or refuse an order where reasonably necessary, including in cases of:

 Product unavailability
 Pricing or product-description errors
 Payment failure
 Incorrect or incomplete customer information
 Suspected fraudulent or abusive activity
 Technical or system errors
 Shipping restrictions
 Circumstances beyond our reasonable control

Where an eligible prepaid order is cancelled by KAGARU, any applicable refund will be initiated through the relevant payment method.

  6. CUSTOMER INFORMATION

You are responsible for providing accurate information when placing an order.

This includes:

 Full name
 Mobile number
 Email address
 Shipping address
 Billing address, where applicable
 Pincode
 Other information required for delivery

KAGARU will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.

  7. PAYMENT

Payment must be completed using one of the payment methods made available at checkout.

Payments may be processed through Shopify and/or third-party payment service providers.

KAGARU does not control the independent systems, policies or technical operations of third-party payment providers.

An order may not be processed where payment has not been successfully authorised or received.

  8. CASH ON DELIVERY

Cash on Delivery ("COD") may be available for eligible products, locations and orders.

COD availability may depend on factors including:

 Delivery location
 Order value
 Product eligibility
 Courier availability
 Operational restrictions

KAGARU may restrict, suspend or disable COD for certain orders or locations where reasonably necessary.

   9. SHIPPING AND DELIVERY

KAGARU dispatches orders within 24 hours of purchase.

Orders are delivered within 3 to 4 days of ordering (working days only), anywhere in India.

Delivery estimates are indicative and may vary due to:

 Public holidays
 Weather conditions
 Courier delays
 Transportation disruptions
 High order volumes
 Remote delivery locations
 Incorrect address details
 Events beyond our reasonable control

For complete information, please refer to the KAGARU Shipping & Delivery Policy.

  10. ORDER CANCELLATION

Cancellation requests must be made as soon as possible after placing an order.

An order may be cancelled if it has not yet entered processing, packing or dispatch.

Once an order has been processed, packed or handed over to the courier, cancellation may no longer be possible.

For complete cancellation terms, please refer to the KAGARU Cancellation Policy.

  11. RETURNS, EXCHANGES AND REFUNDS

KAGARU accepts returns and exchanges only for eligible circumstances and subject to the conditions specified in our Return, Exchange & Refund Policy.

Eligible situations may include:

 Damaged products
 Defective products
 Incorrect products
 Products materially different from the product ordered

Return requests must be raised within the applicable return period.

Customers may be required to provide photographs, videos, order information and other evidence to allow us to verify a claim.

For full details, please refer to our Return, Exchange & Refund Policy.

  12. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return or exchange, including products that are:

 Earrings, due to hygiene considerations
 Customised or personalised
 Promotional or free products
 Gift cards
 Used or worn
 Altered after delivery
 Damaged due to misuse or improper handling
 Returned without required packaging, tags, labels or identification
 Subject to a return request made after the applicable return window

Nothing in this section is intended to restrict consumer rights that cannot legally be excluded.

   13. DELIVERY AND PACKAGE ISSUES

Customers should inspect their package as soon as possible after delivery.

If a package appears damaged or tampered with, customers should document the condition and contact KAGARU promptly.

For damaged, defective, missing or incorrect products, KAGARU may request:

 Photographs of the package
 Photographs of the shipping label
 Photographs of the product
 Unboxing video
 Order information

Please retain the original packaging until the issue has been resolved.

   14. INTELLECTUAL PROPERTY

All content on the Website, including:

 KAGARU logos
 Brand names
 Product photographs
 Videos
 Product descriptions
 Graphics
 Designs
 Text
 Illustrations
 Website layouts
 Other visual and written materials

is owned by, licensed to or used by KAGARU and may be protected by intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, scrape or commercially exploit any Website content without prior written permission from KAGARU.

  15. TRADEMARKS

The KAGARU name, logos, trademarks, service marks and other brand elements are the property of KAGARU or their respective owners.

Nothing contained on the Website grants any licence or right to use any trademark without prior written permission.

  16. EXTERNAL LINKS

The Website may contain links to external websites, social-media platforms, payment services or other third-party services.

These links may be provided for convenience.

KAGARU does not control third-party websites and does not guarantee their accuracy, availability, security or content.

Your use of third-party websites is subject to their respective terms and policies.

  17. PROHIBITED USE

You may not use the Website to:

 Engage in unlawful activity
 Commit or facilitate fraud
 Attempt unauthorised access
 Introduce viruses, malware or harmful code
 Interfere with Website operation
 Scrape or collect Website data without permission
 Circumvent security or payment systems
 Abuse promotional offers
 Impersonate another person or business
 Infringe intellectual-property or other legal rights

KAGARU may take appropriate action if misuse is suspected.

  18. WEBSITE AVAILABILITY

We aim to maintain the Website and keep it available, but uninterrupted access cannot be guaranteed.

The Website may occasionally be unavailable because of:

 Maintenance
 Software updates
 Hosting problems
 Network disruptions
 Technical failures
 Security incidents
 Other circumstances beyond our reasonable control

  19. ERRORS AND CORRECTIONS

From time to time, the Website may contain typographical, pricing, product, inventory or technical errors.

KAGARU reserves the right to correct errors and update Website information at any time.

Where an obvious error materially affects an order, KAGARU may contact the customer before proceeding or may cancel the affected order and provide an appropriate resolution where applicable.

  20. THIRD-PARTY SERVICES

KAGARU may use third-party service providers for services including:

 Payment processing
 Shipping
 Logistics
 Hosting
 Analytics
 Marketing
 Customer support
 Website technology

These services may be subject to their own terms and privacy policies.

KAGARU is not responsible for the independent operation or policies of third-party service providers.

   21. DISCLAIMER OF LIABILITY

To the maximum extent permitted by applicable law, KAGARU will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, payment-provider failures, internet disruptions, technical issues, third-party service failures or force majeure events.

KAGARU does not guarantee that the Website will always be available, uninterrupted, secure or error-free.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

  22. INDEMNITY

To the extent permitted by applicable law, you agree to be responsible for losses, claims or liabilities arising from your unlawful use of the Website, violation of these Terms, fraudulent activity, misuse of the Services or infringement of another person's rights.

  23. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how KAGARU collects, uses, stores and shares personal information.

By using the Website, you acknowledge that you have read our Privacy Policy.

  24. CONFLICT OF TERMS

If there is a conflict between these Terms and another KAGARU policy or notice relating specifically to a particular product or service, the terms specifically applicable to that product or service will prevail to the extent of the conflict.

The following policies form part of the Website's terms and should be read together:

 Privacy Policy
 Shipping & Delivery Policy
 Cancellation Policy
 Return, Exchange & Refund Policy

  25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law or treated as severable where necessary.

The remaining provisions will continue to remain valid and enforceable.

  26. CHANGES TO THESE TERMS

KAGARU may update these Terms from time to time to reflect changes in our:

 Products
 Website
 Services
 Business operations
 Technology
 Legal or regulatory requirements

Updated Terms will be published on the Website with a revised "Last Updated" date.

  27. GOVERNING LAW

These Terms and your use of the Website are governed by the laws of India.

Subject to applicable consumer-protection laws and mandatory statutory rights, disputes may be subject to the jurisdiction of the competent courts in Pune, Maharashtra.

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable law.

  28. CUSTOMER SUPPORT AND GRIEVANCES

For questions, complaints, order-related issues or assistance, please contact:

  KAGARU Pearls & Fashion Jewellery

  Email: info@kagaru.in
  Phone / WhatsApp: +91 94054 24848

  Address:
Shivom Regency,
Beside Jyoti Gas Appliances,
Baner, Pune, Maharashtra 411045, India

GRIEVANCE OFFICER

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable data protection law, the Grievance Officer for KAGARU is:

Name: Snehal
Designation: Founder, KAGARU PEARLS & FASHION JEWELLERY PVT LTD
Email: info@kagaru.in
Phone / WhatsApp: +91 94054 24848 (11 am to 9 pm)
Address: Shivom Regency, Beside Jyoti Gas Appliances, Baner, Pune, Maharashtra 411045, India

We acknowledge every complaint within 48 hours of receiving it and resolve it within one month.

  29. BUSINESS INFORMATION

  Legal Entity: KAGARU PEARLS & FASHION JEWELLERY PVT LTD
  GSTIN: 27AAKCK1947K1Z3

  Website: https://kagaru.in/

These Terms should be read together with KAGARU's Privacy Policy, Shipping & Delivery Policy, Cancellation Policy and Return, Exchange & Refund Policy.