Return & Refund Policy

Return & Refund Policy

Customer satisfaction is important to us.

Eligibility for Returns

Returns will be accepted only if:

• The product received is damaged, defective, or incorrect.
• The return request is raised within 48 hours of delivery.
• The product is unused and returned with original packaging.
• The product must be returned with all original tags, labels, and barcodes intact. Returns will not be accepted if the barcode, tag, or any product identification label has been removed, altered, or damaged.
• Customers must provide a clear unboxing/opening video recorded from the moment the sealed package is opened. Claims for damaged, missing, incorrect, or defective products may not be accepted without a valid unboxing video.

Non-Returnable Items

• Earrings (for hygiene reasons).
• Customized or personalized jewelry.
• Gift cards and promotional items.
• Products damaged due to misuse, improper handling, or normal wear and tear.

Refund Process

• Once the returned product is received and inspected, the refund will be processed.
• Refunds will be credited to the original payment method within 7–10 business days.

Exchange Policy

• Exchanges are subject to product availability.
• Customers may contact our support team for exchange requests.