Return & Refund Policy

Customer satisfaction is important to us.

At KAGARU, we want you to shop with confidence. Every order is carefully packed and checked before dispatch.

Our return and exchange policy is designed to ensure a smooth experience while protecting the quality and hygiene of our jewellery.

   RETURN WINDOW

For eligible products, you may raise a return request within 4 days of delivery.

Return requests raised after this period may not be accepted.

Products with an MRP below ₹700 are not eligible for return.

The product barcode tag must be intact for a return to be accepted.

  RETURN CONDITIONS

To be eligible for a return or exchange:

 The product must be unused and unworn.
 The product must be in its original condition.
 All original packaging must be retained.
 All tags, labels and barcodes must remain attached and intact.
 Proof of purchase/order details must be provided.
 The product must not have been altered, repaired or damaged after delivery.

Returns that do not meet these conditions may be rejected.

  UNBOXING VIDEO REQUIREMENT

For damaged, defective, missing or incorrect-item claims, an unboxing video is strongly recommended.

The video should begin before the package is opened and clearly show the sealed package, shipping label, opening of the parcel and the product received.

KAGARU may request photographs or video evidence to verify a claim.

Failure to provide requested evidence may affect our ability to approve a return or exchange.

  HOW TO RAISE A RETURN REQUEST

To request a return or exchange, contact us at:

Email: info@kagaru.in
Phone / WhatsApp: +91 94054 24848

Please provide:

 Order number
 Name used for the order
 Registered mobile number
 Product name
 Reason for the return/exchange
 Clear photographs of the product
 Unboxing video, where available or requested

Our team will review the request and provide further instructions.

Please do not ship the product back without first receiving return instructions from KAGARU.

  WHICH PRODUCTS ARE NOT ELIGIBLE FOR RETURN?

The following products are generally non-returnable:

 Products with an MRP below ₹700
 Customised or personalised jewellery
 Gift cards
 Promotional or free products
 Products damaged through misuse or improper handling
 Products showing normal wear and tear
 Products altered after delivery
 Products returned without original packaging, tags, labels or barcodes
 Products for which the return request is made after the applicable return window

Minor differences in colour, finish or appearance caused by photography, lighting or individual screen settings do not necessarily qualify as defects.

  EXCHANGE POLICY

Exchange requests should be raised within 4 days of delivery.

Exchanges are subject to product availability.

If the product you want in exchange is out of stock, the exchange will be completed once it is available again.

  REFUND POLICY

Once the returned product is received, KAGARU may inspect the product and supporting evidence before approving a refund.

If the return is approved, the refund is initiated within 4 days of inspection.

Original shipping and COD charges are not refundable.

The time taken for the amount to appear in your account may depend on your bank, payment provider or financial institution.

   Prepaid Orders

For prepaid orders, eligible refunds will generally be processed to the original payment method used for the order.

   Cash on Delivery Orders

For COD orders, KAGARU may require valid bank account or UPI details to process an eligible refund.

Customers are responsible for providing accurate refund details.

   WRONG ITEM RECEIVED

If you receive an item that you did not order, please contact us within 48 hours of delivery.

After verification, we may arrange an exchange for the correct item or provide another appropriate resolution.

   DAMAGED OR DEFECTIVE ITEM

If your product arrives damaged or defective, contact us within 48 hours of delivery with photographs and, where available, an unboxing video.

After verification, KAGARU may arrange a replacement, exchange or refund.

  MISSING ITEM

If an item appears to be missing from your package, contact us within  48 hours of delivery.

Please retain the complete packaging and provide photographs/video evidence where requested so that we can investigate the issue with the logistics partner.

  RETURN SHIPPING

If the return is due to a damaged, defective or wrong product sent by us, KAGARU pays the return shipping. For all other returns, the return shipping cost is paid by the customer. Return pickup is arranged within 7 days.

Returns sent without prior approval may not be accepted.

Online orders cannot be exchanged at our Baner store.

  FAILED DELIVERY / REFUSED ORDERS

Refunds are not automatically issued where an order could not be delivered because of:

   Incorrect or incomplete shipping address
   Incorrect contact information
   Refusal to accept the package
   Repeated failed delivery attempts
   Customer not being available to receive the shipment

If a shipment is returned to KAGARU in such circumstances, any refund or re-shipment will be considered according to the individual order and applicable shipping costs.

    SIZE-RELATED ISSUES

Please carefully check any size, dimensions or product details provided on the product page before placing an order.

A product that is correctly supplied as ordered may not be eligible for return solely because the customer does not find the size or fit suitable.

   COLOUR AND DESIGN VARIATIONS

Product photographs are provided for reference.

There may be minor differences between the product photographed on the Website and the product received due to:

    Lighting conditions
    Photography
    Screen settings
    Manufacturing variations
    Material and finish characteristics

Minor variations that do not materially change the product are not considered defects.

  ORDER OF RETURN PROCESS

The return process generally follows these steps:

 1. Raise Reques
Contact KAGARU within the applicable return period.

 2. Share Details
Provide your order details, reason and supporting photographs/video.

 3. Verification
Our team reviews the request.

 4. Return / Pickup Instruction
If approved, we provide the applicable return instructions.

 5. Product Inspection
The returned product is inspected upon receipt.

 6. Resolution
Where approved, an exchange or refund is processed according to this policy.

   IMPORTANT

Products sent back without prior approval may not be accepted.

KAGARU reserves the right to reject a return or exchange where the product does not meet the conditions described in this policy.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

  ORDER CANCELLATION

You can cancel an order before it is dispatched. Once an order has been dispatched, it can no longer be cancelled. To cancel, message us on WhatsApp at +91 94054 24848 or email info@kagaru.in with your order number.

  CONTACT US

For return, exchange or refund assistance:

 KAGARU Pearls & Fashion Jewellery

 Email: info@kagaru.in
 Phone / WhatsApp: +91 94054 24848
 Address: Shivom Regency, Beside Jyoti Gas Appliances, Baner, Pune, Maharashtra 411045, India

Legal Entity: KAGARU PEARLS & FASHION JEWELLERY PVT LTD
GSTIN: 27AAKCK1947K1Z3