Privacy Policy

KAGARU Pearls & Fashion Jewellery ("KAGARU", "we", "us", or "our") operates https://kagaru.in/

This Privacy Policy explains how we collect, use and protect information when you visit our Website, browse our products, place an order, make a purchase, contact us, or otherwise interact with us.

Our online store is powered by Shopify.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

  INFORMATION WE COLLECT

When you visit our Website, we may automatically collect certain information about your device and your interaction with our Website.

This may include:

 IP address
 Browser type
 Device type
 Operating system
 Time zone
 Referring pages or websites
 Pages and products viewed
 Search activity
 Shopping-cart activity
 Date and time of Website interactions
 Cookies and similar technologies

When you place or attempt to place an order, we may collect information including:

 Full name
 Billing address
 Shipping address
 Email address
 Mobile number
 Products purchased
 Order details
 Transaction information
 Payment status
 Information necessary to process returns, exchanges or refunds

We may also collect information you provide when contacting our customer support team by email, phone, WhatsApp, social media, forms or other communication channels.

   PAYMENT INFORMATION

Payments made through our Website may be processed through Shopify and/or third-party payment service providers.

We may receive information necessary to confirm and process your payment and order. However, your complete card or banking credentials may be handled directly by the applicable payment provider rather than stored by KAGARU.

   HOW WE USE YOUR INFORMATION

We use the information we collect to:

 Process and fulfil your orders
 Process or facilitate payments
 Arrange delivery
 Send order confirmations and updates
 Provide shipment and tracking information
 Process cancellations, returns, exchanges and refunds
 Respond to customer support requests
 Improve our products, Website and Services
 Maintain Website security
 Detect and prevent fraud, misuse or unauthorised activity
 Understand customer preferences and Website usage
 Send promotional communications where permitted
 Comply with applicable legal and regulatory requirements

   COMMUNICATIONS

When you provide your contact information while placing an order, creating an account, contacting us or otherwise interacting with KAGARU, we may use it to communicate with you about:

 Orders
 Payments
 Shipping
 Delivery
 Returns and refunds
 Customer support
 Account-related matters

Where permitted by applicable law, we may also send promotional communications about products, launches, offers and other KAGARU updates.

You may opt out of promotional communications by using the unsubscribe option included in the relevant communication or by contacting us.

Please note that opting out of promotional communication will not prevent essential transactional communications relating to your orders or services.

   COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags and similar technologies to:

 Keep the Website functioning properly
 Remember preferences
 Maintain shopping-cart functionality
 Understand Website traffic
 Improve Website performance
 Measure marketing effectiveness
 Provide relevant advertising where applicable
 Detect security or fraudulent activity

You may control cookies through your browser or device settings. Certain Website features may not function correctly if cookies are disabled.

   HOW WE SHARE INFORMATION

We may share information where reasonably necessary to operate our Website and provide our Services.

This may include sharing information with:

 Shopify
 Payment service providers
 Courier and logistics partners
 Delivery and fulfilment providers
 Hosting and technology providers
 Analytics providers
 Customer support providers
 Marketing and advertising providers
 Other service providers working on our behalf

We may also disclose information where:

 You have requested or authorised the disclosure
 Required by applicable law
 Requested by a lawful authority
 Necessary to investigate fraud or unlawful activity
 Necessary to protect our rights, customers or business
 Required in connection with a merger, acquisition, restructuring or sale of business      assets

KAGARU does not sell customer personal information simply for the purpose of selling customer data.

  SHOPIFY

Our online store is hosted and powered by Shopify.

Information submitted through our Website may be processed by Shopify and by other service providers that support our ecommerce operations.

Some service providers may process information outside India.

Shopify may also independently process information relating to your interactions with Shopify-powered services in accordance with its own privacy policies.

   THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, services or social-media platforms.

These third parties operate independently and may have their own privacy policies and terms.

KAGARU is not responsible for the privacy, security or content of third-party websites or services.

  DATA RETENTION

We retain personal information for as long as reasonably necessary for purposes such as:

 Processing and fulfilling orders
 Providing customer support
 Managing accounts
 Processing returns and refunds
 Maintaining transaction records
 Preventing fraud and misuse
 Resolving disputes
 Complying with legal, tax and accounting obligations

Where information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

   DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

   YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

 Request access to information held about you
 Request correction of inaccurate information
 Request deletion where legally permitted
 Withdraw consent where applicable
 Raise a privacy-related complaint or grievance

We may need to verify your identity before processing certain requests.

To exercise an applicable right, please contact us using the details below.

   CHILDREN'S INFORMATION

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

  INTERNATIONAL PROCESSING

Some of our technology, payment, hosting, analytics, ecommerce and service providers may process information outside India.

Where applicable, such processing will be carried out in accordance with applicable law and relevant contractual and security measures.

   POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our business, Website, Services, technology or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

  CONTACT US

For questions, privacy requests or complaints relating to personal information, please contact:

  KAGARU Pearls & Fashion Jewellery

  Email: info@kagaru.in
  Phone / WhatsApp: +91 94054 24848
  Address: Shivom Regency, Beside Jyoti Gas Appliances, Baner, Pune, Maharashtra       411045, India

  Legal Entity: KAGARU PEARLS & FASHION JEWELLERY PVT LTD
  GSTIN: 27AAKCK1947K1Z3

GRIEVANCE OFFICER

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable data protection law, the Grievance Officer for KAGARU is:

Name: Snehal
Designation: Founder, KAGARU PEARLS & FASHION JEWELLERY PVT LTD
Email: info@kagaru.in
Phone / WhatsApp: +91 94054 24848 (11 am to 9 pm)
Address: Shivom Regency, Beside Jyoti Gas Appliances, Baner, Pune, Maharashtra 411045, India

We acknowledge every complaint within 48 hours of receiving it and resolve it within one month.