Cancellation & Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kagaru.baner@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kagaru.baner@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kagaru.baner@gmail.com.

Refunds will be done in the following cases:

• Packages lost in transit.

• In case we discovers that a wrong item has been shipped to you.

• Refunds will be made in customers online wallet, which can be used for future purchases.

No refunds will be given in the following cases:

• Incorrect or outdated delivery address.

• Incorrect address format including any form of a PO Box address.

• After 3 failed delivery attempts by our courier agencies.

• Package refused by the recipient.

• Sizing issues. Please review our size guides carefully before making your purchase.

• Products returned in a used or damaged condition.

• If the jewellery or accessory is not faulty or damaged.

• Minor color and design variations.

Note : There may be some variation from the photographs on our website.

Product Exchange:

If customer receives a wrong item or an item they did not order they are eligible for an exchange. After receiving the returned item and verifying the issue, the entire amount will add into the customers wallet. The customer can use this amount for their next purchase on the website. The customer can exchange or return the products in 3 days after shipment delivered. After 3 days you are not eligible for return or exchange.

Transit Insurance:

All goods will be fully insured by us until they reach you, so your purchase is 100% safe.